FAQ
Everything you need to know about Acrux Mark.
No it doesn't have to be done by individual teachers for their own class. One teacher can create an assessment for all classes that are scheduled to sit it.
Research has found that students still perform better in maths when they write the answers on paper rather than use an online equation editor. This is why we have designed our platform to be printed, with space for students to complete their working. We do not have the option for online assessments.
Yes, you can choose the number of questions you would like to be calculator free and/or calculator assumed when you create your assessment.
Unfortunately we don't have the ability to allow you to add your own questions but this certainly something we are working on.
Yes, you can override the result if you disagree with the marking. You are provided the opportunity to review the marking and feedback after it has been marked by Acrux.
We have questions mapped to all Australian curriculums for mathematics, including Australian Curriculum 9.0, Victorian Curriculum 2.0, NSW Curriculum 2024, West Australian 2026, South Australian 2026, and the current UK National Curriculum.
Yes, when the assessment is created you choose the difficulty level of the questions. Some of the more complex problems have more marks allocated to them as they require more working.
Teacher and staff data is retained for the duration of the account plus 12 months. Identifiable student data is retained for the duration of a student's enrolment, or as directed by the school. Anonymised analytics data is retained indefinitely for research and system improvement and cannot be linked back to any individual.
Dr Leanne Russell — dpo@acrux.education
Acrux Education is currently completing the ST4S (Safer Technologies for Schools) data sovereignty assessment, with submission planned for April 2026.
Contact privacy@acrux.education. We will verify your identity and authority, confirm the scope of the request, and respond within 30 days.
Yes. School administrators can request a full export of all student records, assessment results, and class data directly from the platform. Exports require authenticated access and are available for download for 48 hours before the file is permanently deleted.
Deletion cascades automatically — student records, assessment submissions, marking results, and uploaded PDF files are all permanently removed. Files are securely erased to DoD 5220.22-M standard (3-pass overwrite). A GDPR Article 17 compliance certificate is generated on completion.
Yes. School administrators can delete individual student records, classes, and assessments directly from the platform. A full school account deletion can also be requested, with a 30-day grace period before permanent deletion is processed.
No. Students do not create accounts or submit data directly. All student data is provided and managed by authorised school staff.
Our Data Protection Policy covers compliance with the Privacy Act 1988 (Australia), UK GDPR, and Singapore's Personal Data Protection Act 2012 (PDPA). The latest version of our Data Protection Policy is available at acrux.education/legal.
No. We do not sell, monetise, or use student data for advertising or profiling. Infrastructure providers such as Google Cloud Platform act as subprocessors under Data Processing Agreements and may only process data as directed by Acrux. A full list of subprocessors is available in our Trust Centre.
Schools are the data controller. Acrux Education acts as a data processor, handling data only on the school's behalf and in accordance with their instructions.
Yes. We conduct regular vulnerability assessments and independent penetration testing as part of our ongoing security programme.
All data is encrypted at rest and in transit using industry-standard protocols. Uploaded assessment files are stored in Google Cloud Storage with encryption applied at the file level.
Acrux Education runs on Google Cloud Platform (GCP). Data is stored in regional instances and may be hosted in Australia, the UK, Europe, Canada or Singapore depending on your school's location.
No personal information on students is kept by our program.
Please see our pricing page or contact us for more information.
Book a demo with Leanne — she'll answer anything you want to know.
